I bought and setup Kayako as our internal issue ticketing system this week. Ran into a couple of small bumps during the install — I was missing Zend and mCrypt. But otherwise, installation was smooth. The Kayako manual is pretty good.
(Though it sucks that there is only a PDF version of the manual. Come on! HTML version please. Even better, a wiki. There’s so much good stuff in the forums, but you need to know exactly what you’re looking for to find it.)
How to Install Zend Optimizer
Installing Zend Optimizer was crazy easy.
1. Download Zend optimizer package. You just need the runtime.
2. Extract. Find the right .so version for your PHP version. Use “php –version” to get your version.
3. Copy the .so someplace reasonable. I created /etc/php5/extensions to store extensions, and dumped ZendOptimizer.so in there.
4. Edit php.ini to load it. On my Ubuntu box, that’s at /etc/php5/apache2/php.ini. Add this line to the end (changing the full path to the .so as necessary).
zend_extension=/etc/php5/extensions/ZendOptimizer.so
5. Restart apache.
$ /etc/init.d/apache2 restart
How to Install mCrypt for PHP5
Again, easy with apt.
$ apt-get install php5-mcrypt
$ /etc/init.d/apache2 restart
Hi, I'm Greg. I'm a cofounder of Killer Aces Media. We publish community blogs like 